BPO Training Program

The BPO (Business Process Outsourcing) Training Program by Care India Welfare Trust aims to equip individuals, particularly from underserved communities, with the vital skills needed to thrive in the rapidly expanding BPO sector. As the outsourcing industry continues to grow worldwide, there is an unprecedented demand for skilled professionals in areas like customer service, technical support, data management, and other BPO services. Our program is designed to empower young adults, especially women and those from economically disadvantaged backgrounds, by providing them with the training necessary to enter and succeed in this dynamic field, paving the way for stable employment and career advancement.

Our BPO Training Program is carefully structured to offer participants both theoretical insights and practical skills, preparing them for various roles within the BPO industry. The curriculum covers essential topics such as customer service, voice and non-voice communication, email and chat support, sales, data entry, and basic IT skills. We also emphasize the development of crucial soft skills, including effective communication, problem-solving, time management, and teamwork, which are essential for success in the BPO environment.

The training is designed to replicate real-world BPO work situations, ensuring that participants gain hands-on experience in customer interactions, inquiry handling, solution provision, and customer relationship management. Our experienced trainers collaborate closely with participants to improve their language skills, particularly in English, and enhance their overall communication abilities, ensuring they feel confident engaging with clients from various backgrounds. Additionally, we provide personality development sessions to help participants cultivate confidence, professionalism, and the right mindset needed to excel in a corporate environment.
After completing the training, we help our graduates find jobs by collaborating with BPO companies, corporate firms, and outsourcing agencies to link them with employment opportunities. Additionally, we offer continuous support and mentorship to facilitate a smooth transition into the workplace, providing career guidance and professional development opportunities to assist them in advancing their careers and establishing long-term success in the BPO industry.